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Terms of Service

Ontario, Canada — Last updated July 2026. Plain-language summary first, details after. See also our Privacy Policy and Runner Terms.

1. What PorchRun is

PorchRun is a marketplace that connects people who need something moved or picked up ("customers") with independent local drivers ("runners"). We are the venue — we are not a courier, carrier, or retailer, and we are not a party to the delivery agreement formed between a customer and a runner.

2. Money

  • Customers set the price. A 10% service fee is added on top — runners keep 100% of the accepted price.
  • When card payments are enabled, we place a hold when you post and only charge when delivery is confirmed. Cancel before acceptance and the hold is released in full.
  • Shopping runs: you set an item budget; you're charged the receipt total, never the full budget. The runner is reimbursed what the receipt shows.

3. Prohibited items

Runners may not carry:

  • Cannabis in any form, tobacco, vapes, or nicotine products
  • Firearms, ammunition, or weapons
  • Alcohol — until PorchRun's licensed alcohol program launches
  • Controlled substances / narcotics of any kind
  • Hazardous, illegal, or stolen goods; live animals

Allowed: sealed over-the-counter medications, and filled prescriptions the pharmacy releases to your designated agent (put pickup details in private notes — only your runner sees them). Posts mentioning restricted items are automatically declined.

4. High-value items

  • Items declared over $100 may only be accepted by ID-verified runners and require a delivery proof photo before payment moves.
  • For big-ticket items (roughly $200+): buy the item yourself online for store pickup and post only the pickup run. Don't ask a runner to front large purchases.
  • Declared values are used for trust gating — they are not an insurance policy (see §6).

5. Disputes and refunds

  • Report a problem from the errand card any time before delivery or within 24 hours after. This freezes the runner's payout while we review.
  • Resolutions can include full or partial refunds. Both sides get to tell their story.

6. PorchRun guarantee — and its cap

If an errand goes wrong and the dispute process finds against the runner, PorchRun's own guarantee is limited to the lesser of the errand's total charge or $250.

Above that, claims lie against the runner and their insurance. This is why big-ticket items should be prepaid to the merchant (§4) — your generator should never ride on a marketplace guarantee.

7. Your account

  • Be 18+, provide accurate information, keep your credentials to yourself.
  • One account per person. We may suspend accounts for fraud, abuse, or safety issues.
  • Delete your account any time from your profile — personal data is anonymized, transaction records are retained as law requires.

8. Conduct

No harassment, no discrimination, no off-platform payment steering to dodge fees, no using addresses or personal details for anything except completing the errand.

9. Liability

To the maximum extent Ontario law allows: PorchRun provides the platform "as is"; we do not guarantee uninterrupted service; our total liability to you for any claim is capped at the greater of fees you paid us in the prior 12 months or $100, except where the §6 guarantee applies. Nothing here limits liability that cannot be limited under the Consumer Protection Act, 2002 (Ontario).

10. The legal frame

  • These terms are governed by Ontario law; disputes are resolved in Ontario.
  • We may update these terms; material changes are announced in-app 15 days ahead.
  • Questions: support@porchrun.com

Template notice

This document is a working draft pending review by Ontario counsel. Sections 6 and 9 in particular require legal sign-off before public launch.